thank you for the professionalism that your team showed

To the Extension Factory

I am writing to you regarding our extension and to thank you for the professionalism that your team showed - from our very first consultation to completion of the project just before Christmas. Many people had told us that doing an extension would be a ‘nightmare' and we had heard many horror stories. We are delighted to report that our experience was anything but a nightmare and we certainly have no horror stories.

Any family undertaking an extension is embarking on a disruptive period in their life and living. However, your team minimised this through careful stage planning so that our disruptive period was a mere three weeks. Further, with three young children we found the care and cooperation of people working on our home exemplary. Without exception every tradesman that came into our home showed patience and professionalism with both us as the client and with our children. In fact, so much so our children had nicknames for both Peter our carpenter (Peter Pan) and Darrell our plumber (Tinkerbell)!

We would especially like to thank Paul, our building supervisor, who showed tireless patience- answering our endless questions and offering advice - commitment and total professionalism in ensuring his job was completed ahead of schedule and with great result.

We are enjoying living in our new beautiful home and would be unreserved in our enthusiasm for recommending the Extension Factory to any prospective client.

Kind regards

John P.
Research

writing to commend the work done

Dear Mr. Hoggard

We are writing to commend the work done by your supervisor on the extension to our property in Mulgrave.

Paul is one of those rare individuals who is a "hands-on" supervisor and this is evident by the respect he commands from his team of tradespeople. We have found him to be highly professional and approachable with close attention to detail. He is a tremendous asset to your organisation and should be commended to the contribution he makes to your firm. It has been a real pleasure for us to make his acquaintance during this project.

We would also like to commend the work done by all the tradespeople who worked at NO 57. They have been courteous, have had a high work ethic and worked tirelessly to get the project completed. The tradespeople concerned are: Darren the carpenter, Daryl the plumber, Graeme the electrician, the plasterers Michael, John and Rob.

We would also like to take this opportunity to commend the efforts of Mr John Eades, the salesman who we were first in touch with when we considered starting this project.

John was our first contact with your firm and we were impressed by his friendly manner, sense of humour and how well he was able to work through the design of the extension and his many suggestions which we subsequently incorporated. Would you pass on our thanks to John and congratulate him for all the help. He is also an asset to your firm as the impression created by the first person contacted often is the main reason for the customer to go ahead in giving the contract to an organisation.

Finally, we would have no hesitation to recommending your firm to anyone who is considering an extension to their property.

Yours sincerely

Karen, Corinne and Leon
Boronia

we will not hesitate to give the Extension Factory a call

Dear Sir,

It is now nearly six months since our extension was completed. Time has flown and Sandra and I have just now got around to writing to you.

I suppose it is like most things, that if something is wrong, you certainly hear about it, but appreciation and praise for a job well done is usually less forthcoming.

The fact is, Sandra and I have been most pleased with our extension and we are enjoying the improvements it has brought to our home.

Of course, like most building projects, there were a few glitches along the way. Most related to our new kitchen, which was installed by another company, but those that were under the Extension Factory's control were minor, and were always addressed promptly. Just a call to Site Supervisor, John was enough to have things attended to.

Since completion of the extension, there have also been no major maintenance issues; just a few minor issues such as the downstairs sliding door being "tricky" to lock at times, and the downstairs cupboard door sticking and with a loose door knob.

These issues do not qualify for inclusion in the Maintenance Record Book. As mentioned, there has been no issue to include in the book. Similarly, we did not think there was anything to include in the Opportunity for Improvement Questionnaire and we considered all the headings included in the Good Points section were worthy of favourable comment.

Therefore, instead of completing the questionnaire, we thought a letter of appreciation would be preferable.

Finally we would like you to pass on our personal thanks and appreciation to both John Eades, who was our first contact and who designed a wonderful extension and John, our site supervisor, who not only saw that things ran smoothly and who promptly addressed any issues that cropped up, but who was prepared to offer helpful advice when we were ever unsure about a building decision to be made.

Should we ever decide to pursue any further alterations or extensions we will not hesitate to give the Extension Factory a call.

All the best for the future.

Yours faithfully,
Gordon & Sandra
Mt Waverley

We were happy with the completed extension

Design:
Similar to original house

Prestart administration:
Excellent

Supervisors:
Paul. He was fantastic. Nothing was too much trouble. Solved minor problems that presented EG. Made new wardrobes look like existing.

Workmanship:
Generally good

Start/completion times:
Within specified time frame

Overall Comments:
We were happy with the completed extension. We really wanted it to look like it was always part of our existing house - this criteria was met.

Stefan & Karen
Mount Waverley

Paul did an excellent job. Particularly of keeping us informed on what was happening.

Design:
Excellent

Prestart Administration:
Very good

Supervisors:
Paul did an excellent job. Particularly of keeping us informed on what was happening.

Workmanship:
Excellent work. Only issue was electrical switches were not on the same level

Start/completion times:
Started earlier and finished on time

Overall comments:
More warning on start would have helped. Overall very pleased.

Graeme & Suzanna

Boronia

We were able to discuss problems etc. over the phone and enquiries were attended to promptly

Design:
Prior to seeing the completed plans it was helpful to us to see the computer print out - this gave us a better indication of what the finished job would look like

Prestart Administration:
We were able to discuss problems etc. over the phone and enquiries were attended to promptly

Supervisors:
Paul was always approachable and very helpful with any problems and/or queries we had during the renovation

Workmanship:
Daily the workmen were punctual and always notified us if they were going to make an early start

Overall comments:
We found all the tradesmen and in particular Peter (builder) and Paul very helpful and keen to complete the renovation with a minimal amount of disruption to our daily routine.

John & Michelle
Box Hill South

Superb extension, top trades people, a job well done. Have received many comments on how nice the extension is.

Design:
Upper story extension; Bedroom, ensuite & rumpus room

Prestart administration:
Very good - no problems. Rang a few times to see when we could get s starting date which caused a bit of delay

Supervisors:
Excellent, Paul

Workmanship:
Excellent for all our tradies

Start/completion times:
Excellent, when they said they were going to be here they were and if they couldn't for some reason they always notified us

Overall comments:
Superb extension, top trades people, a job well done. Have received many comments on how nice the extension is.

Tracey & Paul

Mooroolbark

Very happy with the final result

Design:
Excellent - plans provided were what we asked for with exception of additional work which was cancelled.

Prestart administration:
Good communication

Supervisors:
Excellent, Steve was a total pleasure to deal with. Punctual, reliable and courteous

Workmanship:
All good with the exception of poor work by carpenters regarding crooked placement of windows in bedroom and hanging of doors-misaligned

Start/completion times:
No complaint. All good

Overall comments:
Very happy with the final result. Steve kept everything on track and generally we didn't have to worry about anything.

Annette & Chris

Chadstone

Our design consultant gave us what we wanted and took the time to ensure we had it right

Design:
Excellent - Our design consultant gave us what we wanted and took the time to ensure we had it right

Prestart administration:
Excellent

Workmanship:
Very high standard. Martin was excellent - careful lad, trustworthy and meticulous

Start/completion times:
A slow start and delayed by weather but overall very good

Overall comments:
Our whole experience with the Extension Factory was good, if a little expensive! I know we could have done a job cheaper had we been owner builders but it was so easy to pay a bit more and have someone look after us from start to finish. I would recommend, and indeed have, the Extension Factory.

Julia & Richard

Cheltenham

Attention to all detail, very well handled for every part of the job

Design:
Excellent

Prestart administration:
Very good

Supervisors:
Attention to all detail, very well handled for every part of the job

Workmanship:
Very good

Start/completion times:
On time

Overall comments:
Everything was done and allowed for on time.

Ron

Elsternwick

we experienced nothing but a smooth process that we could only have dreamt of

Design:
Excellent. John listened to our needs and created a design that maximised our space and looked great too. He also listened to any concerns or changes requested and added on them. Fantastic!

Supervisors:
Paul was great. Helpful, patient, answered all our questions, advised us promptly of any changes. He was courteous and respectful. Couldn't ask for a better supervisor

Workmanship:
Peter (carpenter) was fantastic. Highly recommended - whatever you're paying him is not enough! Ditto for Danny the plumber

Overall comments:
Very pleased with the whole project. We had heard of nightmare stories about renovating/extending - we experienced nothing but a smooth process that we could only have dreamt of. We are constantly praising the Extension Factory and team that worked on our home and have given your details to 3 potential clients already

Arnold & Kondilo

Glen Waverley

The quality of all work carried out was excellent

Design:
John Eades designed my extension very well according to my specific needs & modifications

Prestart administration:
John handled this thoroughly

Supervisors:
Paul did a wonderful job. He is an asset to the organisation. He was very professional and personable. We had a very smooth construction period

Workmanship:
All our tradesmen were regular, courteous and had a good work ethic. The quality of all work carried out was excellent

Start/completion times:
Prompt start and completed ahead of schedule

Overall comments:
We were very satisfied with all work carried out by the Extension Factory. We would not hesitate to recommend them to others thinking of extending.

Karen, Corinne & Leon

Boronia

Brick layer, plumber and electrician all provided exceptional services

Design:
Barry was able to understand our family position. He came up with a design which provided us with family space, flexibility and to blend the extension with the existing house and to make it look like a complete home design. Well done Barry!

Prestart administration:
Time spent to go through the administration work to make sure of any adjustments and therefore to make the extension start to go ahead on time

Supervisors:
Able to contact any time to discuss the progress of the extension or any enquiry that needed to be explained

Workmanship:
Brick layer, plumber and electrician all provided exceptional services

Start/completion times:
Start time was on time, completion time was not due to materials required

Overall comments:
We are happy with the Extension Factory as basically what sold the contract was Barry the consultant who took time and effort to help us understand what we required. Even throughout the whole extension Barry always kept in contact with us to provide assistance when and where required. Thank you Barry!

John & Dina

Balwyn North