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House Renovation Testimonials
Below are testimonials from just some of our satisified home extension customers where they praise the planning, construction and quality of their complete home extension and renovation by the Extenstion Factory.
To the Extension Factory
I am writing to you regarding our extension and to thank you for the professionalism that your team showed - from our very first consultation to completion of the project just before Christmas. Many people had told us that doing an extension would be a ‘nightmare' and we had heard many horror stories. We are delighted to report that our experience was anything but a nightmare and we certainly have no horror stories.
Any family undertaking an extension is embarking on a disruptive period in their life and living. However, your team minimised this through careful stage planning so that our disruptive period was a mere three weeks. Further, with three young children we found the care and cooperation of people working on our home exemplary. Without exception every tradesman that came into our home showed patience and professionalism with both us as the client and with our children. In fact, so much so our children had nicknames for both Peter our carpenter (Peter Pan) and Darrell our plumber (Tinkerbell)!
We would especially like to thank Paul Bassett, our building supervisor, who showed tireless patience- answering our endless questions and offering advice - commitment and total professionalism in ensuring his job was completed ahead of schedule and with great result.
We are enjoying living in our new beautiful home and would be unreserved in our enthusiasm for recommending the Extension Factory to any prospective client.
Kind regards
John P.
Dear Mr. Hoggard
We are writing to commend the work done by your supervisor, Mr Paul Bassett on the extension to our property in Mulgrave.
Paul is one of those rare individuals who is a ‘hands-on" supervisor and this is evident by the respect he commands from his team of tradespeople. We have found him to be highly professional and approachable with close attention to detail. He is a tremendous asset to your organisation and should be commended to the contribution he makes to your firm. It has been a real pleasure for us to make his acquaintance during this project.
We would also like to commend the work done by all the tradespeople who worked at NO 57. They have been courteous, have had a high work ethic and worked tirelessly to get the project completed. The tradespeople concerned are: Darren the carpenter, Daryl the plumber, Graeme the electrician, the plasterers Michael, John and Rob.
We would also like to take this opportunity to commend the efforts of Mr John Eades, the salesman who we were first in touch with when we considered starting this project.
John was our first contact with your firm and we were impressed by his friendly manner, sense of humour and how well he was able to work through the design of the extension and his many suggestions which we subsequently incorporated. Would you pass on our thanks to John and congratulate him for all the help. He is also an asset to your firm as the impression created by the first person contacted often is the main reason for the customer to go ahead in giving the contract to an organisation.
Finally, we would have no hesitation to recommending your firm to anyone who is considering an extension to their property.
Yours sincerely
Karen, Corinne and Leon
Dear Sir,
It is now nearly six months since our extension was completed. Time has flown and Sandra and I have just now got around to writing to you.
I suppose it is like most things, that if something is wrong, you certainly hear about it, but appreciation and praise for a job well done is usually less forthcoming.
The fact is, Sandra and I have been most pleased with our extension and we are enjoying the improvements it has brought to our home.
Of course, like most building projects, there were a few glitches along the way. Most related to our new kitchen, which was installed by another company, but those that were under the Extension Factory's control were minor, and were always addressed promptly. Just a call to Site Supervisor, John was enough to have things attended to.
Since completion of the extension, there have also been no major maintenance issues; just a few minor issues such as the downstairs sliding door being "tricky" to lock at times, and the downstairs cupboard door sticking and with a loose door knob.
These issues do not qualify for inclusion in the Maintenance Record Book. As mentioned, there has been no issue to include in the book. Similarly, we did not think there was anything to include in the Opportunity for Improvement Questionnaire and we considered all the headings included in the Good Points section were worthy of favourable comment.
Therefore, instead of completing the questionnaire, we thought a letter of appreciation would be preferable.
Finally we would like you to pass on our personal thanks and appreciation to both John Eades, who was our first contact and who designed a wonderful extension and John Tate, who not only saw that things ran smoothly and who promptly addressed any issues that cropped up, but who was prepared to offer helpful advice when we were ever unsure about a building decision to be made.
Should we ever decide to pursue any further alterations or extensions we will not hesitate to give the Extension Factory a call.
All the best for the future.
Yours faithfully,
Gordon & Sandra
Mt Waverley
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